Privacy Policy

Privacy Policy – Orchard Skin & Hair Clinic

Last Updated: June 2026

Welcome to Orchard Skin & Hair Clinic. We are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic, website, social media pages, or communicate with us.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Age and Date of Birth

• Gender

• Phone Number

• Email Address

• Residential Address

Medical Information

• Medical history

• Skin and hair concerns

• Treatment records

• Prescriptions

• Clinical photographs (with consent)

• Laboratory reports

Website Information

When you visit our website, we may collect:

• IP Address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide dermatology, cosmetic, and hair treatments

• Maintain medical records

• Communicate treatment plans and follow-ups

• Send appointment reminders

• Process payments and invoices

• Improve our services and patient experience

• Comply with legal and regulatory requirements

3. Clinical Photography and Treatment Records

For diagnosis, treatment planning, and monitoring results, we may take clinical photographs.

These photographs:

• Are stored securely.

• Are used only for medical purposes unless separate consent is obtained.

• Will not be published, shared, or used for marketing without your written consent.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

• Authorized medical professionals involved in your care

• Diagnostic laboratories

• Payment service providers

• Government authorities when legally required

• Regulatory agencies as required by law

All third parties are expected to maintain confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against:

• Unauthorized access

• Alteration

• Disclosure

• Misuse

• Loss or destruction

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

6. Appointment Reminders and Marketing Communications

We may contact you via:

• Phone calls

• SMS

• WhatsApp

• Email

for:

• Appointment confirmations

• Follow-up reminders

• Treatment updates

• Clinic announcements

You may opt out of promotional communications at any time.

7. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality

• Understand visitor behavior

• Enhance user experience

You may disable cookies through your browser settings.

8. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Update contact details

• Withdraw consent where applicable

• Request deletion of non-essential personal information, subject to legal and medical record retention requirements

9. Children's Privacy

For patients under 18 years of age, information may be collected and processed only with the consent of a parent or legal guardian.

10. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Record Retention

Medical records may be retained for the period required under applicable laws, regulations, and professional medical standards.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Orchard Skin & Hair Clinic
Email: orcharddermaclinic@gmail.com
Website: orcharddermaclinic.com

By using our services, visiting our website, or providing your information, you consent to the collection and use of information as described in this Privacy Policy.